Return of Online Purchases By Mail

If you are not completely satisfied with a NVEI purchase or gift for any reason, please review our return, refund, and exchange policies below for online purchases and in-store purchases. In all cases, products must be returned in new or gently used condition.

Returns can be mailed to: 

NVE Institute
10153 122nd Street NW
T5N 1L7 

Returns must be received within 30 days from the date of purchase.

Return of Online Purchases In Store

Visit NVE Institute to return your item(s) purchased through Please bring your order summary as well as the credit card or PayPal account information you used to place your order. A staff member will process your return or exchange - it's that easy! Purchases made using your PayPal account will be refunded as store credit or to a gift card.

Note: Original shipping and handling costs are non-refundable unless the return is due to NVE Institute error.

Returns must be received in store within 30 days from the date of purchase. If you return your online purchase in store after the return window, we will gladly offer you a product exchange or merchandise credit.

Refunds & Credits of Online Purchases

We will issue a refund to your credit card or PayPal account (whichever form of payment you used for the original purchase), for the full purchase price (including taxes) of any new or gently used item that you return within the returns window.

For returns by mail, please make sure to enter all of your information, including your e-mail address. It can take up to 30 days to process the return when you return by mail and credit your account. We will notify you via e-mail once your return has been processed.

When returning online purchases by mail or in store, please note that your financial institution will likely take approximately five business days to reflect any credits. Original shipping and handling costs are non-refundable. If you have any questions about your return, please contact Customer Service.

Gift Returns

If you are returning a gift, please visit NVE Institute to return within 30 days.


Damaged products will be exchanged for the same product. Exchanges may be made for alternative product(s) if you are not satisfied within 30 days.

U.S. & International Returns

This policy applies to NVE Institute returns purchased and shipped within in Canada only. Purchases made and shipped outside of Canada cannot be returned and all purchases are final. Should your shipment not be received due to loss, a replacement shipment will be made at no extra cost except for shipping fees. This can take up to 30 days for processing and loss claim reclamation verification made.  All import duty fees are the sole responsibility of the purchaser and not covered by NVE Institute. NVE Institute is not responsible for customs sesiures or damage inccured during custom inspections.

NVE Institute In Store Purchases

NVE Institute In Store Purchases must be returned at retail location.

Items purchased in store and returned within 30 days of your original purchase date along with your receipt will be refunded or exchanged at your preference. Refunds will be processed in the same tender as your original purchase. All applicable taxes as required by law will be included.

Items accompanied by a receipt but returned after 30 days will not be eligible for a refund. Instead we will gladly offer to you a product exchange or merchandise credit.

Items returned without a receipt but found within our system will be processed according to the NVE Institute refund and exchange policy.

Any products not accompanied by a receipt and not verifiable within our system will be ineligible for a refund, exchange, or store credit.

All eligible transactions can only be processed in Canadian dollars and we must apply all federal and provincial taxes as required by law. We are not able to make any adjustments for currency valuation.

NVE Institute Gift Cards & Virtual Gift Certificates have no expiration date and cannot be redeemed for cash (other than as provided by law), reloaded, transferred to others, or sold; and if lost or stolen we are not able to replace them for you.

Note that all returns are subject to validation and approval by NVE Institute. NVE Institute reserves the right to limit or refuse a return. NVE Institute will respect any additional return rights that you may have under applicable provincial laws, including any refund rights with respect to purchases made on NVE Institute


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