NVEI has policies and procedures dealing with the protection of privacy. Any questions can be directed to our Director of Operations at 780-628-2056.
Protecting privacy is important to our organization where our employees play an important role in protecting personal information. Our employees are required to adhere to this policy and take all reasonable steps to ensure that personal information is protected from unauthorized access.
Collection, Use and Disclosure of Personal Information
In order to provide our customers with services, we require certain personal information about our customers. We collect the following personal information:
1) Full name
2) Home address and phone number
3) E-mail address
4) Birth date
6) Relevant medical history
7) Current spa service interests
8) Credit card number
This personal information is collected for the following purposes;
1) To process your request for services;
2) To provide you with spa services;
3) To maintain a record of your visits, bookings, preferences and interests;
4) To add you to our mailing list for information and marketing purposes, including notification of proprietary events and features;
5) To ensure proper phone etiquette and clear communication to phone & in-house clients.
We do not collect personal information from you unless we have your consent to collect information about you from somewhere else, or are permitted by law to collect it without your consent.
We only use your personal information for the purposes outlined above. If we need to use your personal information for any other purpose we will contact you and obtain your consent prior to that use.
Unless required by law, we do not disclose your personal information to any third party.
You have the right to withdraw your consent to our collection, use or disclosure of your personal information at any time. However, if you do so it may affect your ability to complete bookings and or stay informed of in-house events, expiration and features. By providing us with, and allowing to use your personal information we can ensure proper handling of your incoming calls, ensure a more efficient use of your time with regard to booking and processing and ensure a satisfactory customer service experience.
If you wish to withdraw your consent, or have any questions about withdrawing your consent, please feel free to contact our Director of Operations.
Business contact information is not protected by this policy. This type of information is not considered to be personal information and so can be collected, used and disclosed without consent. Business contact information includes things like your name, business address, business phone number and business e-mail address when acting as a representative of your employer.
In most cases you consent to us collecting, using and disclosing your personal information for the purposes outlined above by simply agreeing to provide us with your personal information. However, there may be cases where we will want to get explicit consent. Examples of such circumstances include when we need to provide: information to a Specialist or Doctor, or if information is required by a proceeding in a court of law and consent is not implied or waived.
Storing your Personal Information
We only keep your personal information for as long as is necessary for the purposes outlined. We have appropriate safeguards in place to protect your personal information and when we no longer need your information it will be destroyed. We try to keep your personal information as accurate as possible and you can assist us by providing us with updated information when necessary. Your information can be updated by contacting our Director of Operations at 780 628-2056.
You have a right to access the personal information we hold about you. You can access your personal information by making a request to our Director of Operations. The Director of Operations will provide you with the necessary forms and assistance to make your request. If you believe that some of your personal information is incorrect you can ask that the information be corrected.
We may charge you for the costs of responding to an access request. If we decide that a charge is appropriate we will provide you with a written estimate prior to incurring the charge. Any concerns with the estimated charge should be directed to our Director of Operations.
Although we use our best efforts to protect your privacy, if you have any concerns please feel free to contact our Director of Operations. We hope that the Director of Operations will be able to resolve any problems that you have however, if your concerns are not resolved management can provide you with information on making a formal complaint.